Q:The City plowed snow into my driveway and I can't get my car out. What should I do?
The snow and ice control plan may involve street plowing on the designated snow route when higher snow accumulations occur. Unfortunately, the City does not have the time or resources to clear the snow pile that is left behind from private driveway entrances. We strongly encourage residents and businesses adjacent to the snow route to pre-plan for snow removal, and if necessary, have someone they can call to assist in digging out.
Q:My road needs to be graded, can you do that?
A: We have a fixed route for our road grader to follow. We currently maintain more than eight miles of gravel roads within the city. Normally, roads are bladed after each rain or snow. If you would like to request road maintenance, call the Service Center or fill out our Maintenance Request Form.
Q:My curb is broken out, can you fix it?
A: You can contact the Street Division, and we will put it on a list to be repaired. If it is an approach to your driveway, that is the responsibility of the property owner.
Q:What are the business hours at the Service Center?
A: Our office hours are 8 a.m. to 5 p.m. Monday through Friday. We are closed on official City holidays.
Q:How do I request a street light in my neighborhood?
A: Contact the Department of Public Works at 284-6020.
Q:The streetlight is out in my neighborhood. How do I report it?
A: You may report it directly to Westar at 1-800-LIGHT-KS (1-800-544-4857) or call the Street Division. We will be happy to forward your request.
Q:My sidewalk is broken out. Who is responsible for fixing it?
A: Under Kansas law and city ordinance, the responsibility for maintenance of public sidewalks rests with the abutting property owner.
Q:The view of oncoming traffic is blocked at an intersection. Whom do I call?
A: Call the Street Division at 284-6070 or fill out a Maintenance Request Form. We will evaluate each sight obstruction and take corrective measures.
Q:Who is responsible for tree care along streets and alleys?
A: City code states that the owner of abutting property is responsible at his or her expense to prune, maintain and remove trees or woody plants within the right-of-way of any street or alley. If a tree is not properly cared for and creates an unsafe condition, the City may prune or remove the tree, with the cost of such work to be assessed to the property.